TERMS AND CONDITIONS

Last Updated: January 1, 2026

Entity: Aquarius Media, LLC, a Wyoming limited liability company, doing business as TelMDFirst (“TelMDFirst,” “we,” “us,” or the “Platform”)

For support or billing inquiries:

📞 888-851-5333

📧 support@telmdfirst.com

1. Acceptance of Terms

By accessing or using the TelMDFirst website, mobile applications, or services (collectively, the “Platform”), including by clicking “I Agree,” enrolling in a membership, or submitting a request for services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Platform.

2. Role of TelMDFirst (Technology Platform Only)

TelMDFirst is a technology and administrative services platform.

• TelMDFirst does not provide medical advice, diagnosis, or treatment.

• Clinical services are provided exclusively by independent, licensed third-party medical providers or medical groups (“Medical Group”).

• TelMDFirst does not employ clinicians and does not control, supervise, or influence medical decision-making, clinical judgment, or provider compensation.

• Your relationship with TelMDFirst is limited to use of the technology platform and related non-clinical services.

3. Telehealth Services & Consent

By requesting services through the Platform, you consent to receiving healthcare services via telehealth technologies, including asynchronous (“store-and-forward”) and synchronous audio or video communications, where permitted by law.

You acknowledge and understand that:

• Telehealth involves electronic transmission of information.

• There are inherent risks associated with remote care and technology.

• Clinical outcomes cannot be guaranteed.

• You may withdraw consent at any time, except where continued access is required to complete an active clinical encounter or as required by applicable law.

• Clinical providers retain sole responsibility for diagnosis, treatment, prescribing, and clinical judgment.

4. Informed Consent & Patient Responsibilities

You acknowledge that:

• Medicine is not an exact science.

• You have disclosed accurate, complete, and current health information.

• Failure to disclose relevant medical history may result in inappropriate treatment or injury.

• Telehealth services are not a substitute for an ongoing relationship with a primary care provider.

5. Memberships, Billing & Payments

5.1 Membership Eligibility Membership eligibility requires:

• Legal U.S. residency (excluding where prohibited).

• Age 18 or older.

• Legal capacity to enter a binding contract. Membership benefits, pricing, visit limits, and included services are disclosed at checkout.

5.2 Automatic Billing & Minimum Terms

• Automatic Renewal: Membership fees are billed automatically at the selected interval (e.g., Monthly, Quarterly, Annually) until cancelled.

• Monthly Subscription Commitment: By selecting a Monthly plan, you agree to a minimum commitment of three (3) months.

  • Early Cancellation Fee: If you request to cancel a Monthly plan prior to the completion of the third month, your account will be converted to a “One-Time Visit” rate. You will be charged an Early Cancellation Fee of $50.00 (or the difference between the subscription rate and the one-time visit rate of $79.95) to finalize the termination.

5.3 Cancellation Policy You may cancel your membership renewal at any time (subject to the minimum term above) by:

• Online: Visiting telmdfirst.com/subscription

• Phone: Calling 888-851-5333

• Email: Contacting support@telmdfirst.com

Refunds:

• Cooling-Off Period: If you have not accessed clinical services, you may generally cancel within 24 hours of enrollment for a full refund.

• Post-Service: Once clinical services are accessed or utilized (e.g., a consultation is completed or a prescription is sent), fees are non-refundable, except as required by law.

6. No-Show & Availability Policy

You are responsible for being available for communications related to your visit. If you cannot be reached after reasonable attempts, your visit may be considered forfeited or credited for future use rather than refunded, at the Company’s discretion.

7. Fees & Payment Processing (Limited Payment Agent)

• Fees charged by TelMDFirst are for technology, administrative, and platform services.

• You acknowledge and agree that TelMDFirst acts as the Limited Payment Collection Agent for the Medical Group.

• Payment made by you to TelMDFirst shall be considered the same as payment made directly to the Medical Group.

• Your payment obligation to the Medical Group is extinguished upon payment to TelMDFirst.

8. Privacy & HIPAA

8.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and share non-clinical information:

🔗 https://telmdfirst.com/privacy/

8.2 Medical Information / HIPAA

Clinical services are provided by independent Medical Groups who maintain your medical records and provide the applicable HIPAA Notice of Privacy Practices. TelMDFirst acts as a Business Associate where applicable. A copy of the HIPAA Notice is available upon request at privacy@telmdfirst.com.

9. Communications & TCPA Consent

By providing your contact information, you consent to receive communications from TelMDFirst, including calls, texts, emails, and automated messages regarding your account, services, or promotions.

• Consent is not a condition of purchase.

• Message & data rates may apply.

• You may opt out by replying STOP to any SMS or contacting support.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• TelMDFirst is not liable for clinical outcomes, medical negligence, or provider misconduct.

• TelMDFirst shall not be liable for indirect, incidental, consequential, or punitive damages.

• TelMDFirst’s total liability shall not exceed $100.00 or the amount paid by you to TelMDFirst in the prior three (3) months, whichever is greater.

11. Disclaimers

The Platform and services are provided “as is” and “as available.”

We make no warranties regarding availability, accuracy, or uninterrupted operation.

12. Arbitration & Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration.

• Venue: State of Wyoming, unless otherwise required by applicable law.

• Class Action Waiver: Disputes must be brought on an individual basis only.

• Jury Trial Waiver: You waive any right to a trial by jury.

13. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

14. Assignment

TelMDFirst may assign these Terms in connection with a merger, acquisition, or sale of assets. Users may not assign rights without prior written consent.

15. Modifications

We may update these Terms from time to time. Continued use of the Platform following changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

Aquarius Media, LLC d/b/a TelMDFirst

📞 888-851-5333

📧 support@telmdfirst.com

🔒 Privacy: privacy@telmdfirst.com