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For support or billing inquiries call 888-851-5333.
TERMS AND CONDITIONS
Last Updated: January 1, 2026
Entity: Aquarius Media, LLC, a Wyoming limited liability company, doing business as TelMDFirst (“TelMDFirst,” “we,” “us,” or the “Platform”)
For support or billing inquiries:
📞 888-851-5333
📧 support@telmdfirst.com
1. Acceptance of Terms
By accessing or using the TelMDFirst website, mobile applications, or services (collectively, the “Platform”), including by clicking “I Agree,” enrolling in a membership, or submitting a request for services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Platform.
2. Role of TelMDFirst (Technology Platform Only)
TelMDFirst is a technology and administrative services platform.
TelMDFirst does not provide medical advice, diagnosis, or treatment.
Clinical services are provided exclusively by independent, licensed third-party medical providers or medical groups (“Medical Group”).
TelMDFirst does not employ clinicians and does not control, supervise, or influence medical decision-making, clinical judgment, or provider compensation.
Your relationship with TelMDFirst is limited to use of the technology platform and related non-clinical services.
3. Telehealth Services & Consent
By requesting services through the Platform, you consent to receiving healthcare services via telehealth technologies, including asynchronous (“store-and-forward”) and synchronous audio or video communications, where permitted by law.
You acknowledge and understand that:
Telehealth involves electronic transmission of information.
There are inherent risks associated with remote care and technology.
Clinical outcomes cannot be guaranteed.
You may withdraw consent at any time, except where continued access is required to complete an active clinical encounter or as required by applicable law.
Clinical providers retain sole responsibility for diagnosis, treatment, prescribing, and clinical judgment.
4. Informed Consent & Patient Responsibilities
You acknowledge that:
Medicine is not an exact science.
You have disclosed accurate, complete, and current health information.
Failure to disclose relevant medical history may result in inappropriate treatment or injury.
Telehealth services are not a substitute for an ongoing relationship with a primary care provider.
5. Memberships, Billing & Payments
5.1 Membership Eligibility Membership eligibility requires:
Legal U.S. residency (excluding where prohibited).
Age 18 or older.
Legal capacity to enter a binding contract. Membership benefits, pricing, visit limits, and included services are disclosed at checkout.
5.2 Automatic Billing & Minimum Terms
Automatic Renewal: Membership fees are billed automatically at the selected interval (e.g., Monthly, Quarterly, Annually) until cancelled.
Monthly Subscription Commitment: By selecting a Monthly plan, you agree to a minimum commitment of three (3) months.
Early Cancellation Fee: If you request to cancel a Monthly plan prior to the completion of the third month, your account will be converted to a “One-Time Visit” rate. You will be charged an Early Cancellation Fee of $50.00 (or the difference between the subscription rate and the one-time visit rate of $79.95) to finalize the termination.
5.3 Cancellation Policy You may cancel your membership renewal at any time (subject to the minimum term above) by:
Online: Visiting telmdfirst.com/subscription
Phone: Calling 888-851-5333
Email: Contacting support@telmdfirst.com
Refunds:
Cooling-Off Period: If you have not accessed clinical services, you may generally cancel within 24 hours of enrollment for a full refund.
Post-Service: Once clinical services are accessed or utilized (e.g., a consultation is completed or a prescription is sent), fees are non-refundable, except as required by law.
6. No-Show & Availability Policy
You are responsible for being available for communications related to your visit. If you cannot be reached after reasonable attempts, your visit may be considered forfeited or credited for future use rather than refunded, at the Company’s discretion.
7. Fees & Payment Processing (Limited Payment Agent)
Fees charged by TelMDFirst are for technology, administrative, and platform services.
You acknowledge and agree that TelMDFirst acts as the Limited Payment Collection Agent for the Medical Group.
Payment made by you to TelMDFirst shall be considered the same as payment made directly to the Medical Group.
Your payment obligation to the Medical Group is extinguished upon payment to TelMDFirst.
8. Privacy & HIPAA
8.1 Privacy Policy
Our Privacy Policy explains how we collect, use, and share non-clinical information:
🔗 https://telmdfirst.com/privacy/
8.2 Medical Information / HIPAA
Clinical services are provided by independent Medical Groups who maintain your medical records and provide the applicable HIPAA Notice of Privacy Practices. TelMDFirst acts as a Business Associate where applicable. A copy of the HIPAA Notice is available upon request at privacy@telmdfirst.com.
9. Communications & TCPA Consent
By providing your contact information, you consent to receive communications from TelMDFirst, including calls, texts, emails, and automated messages regarding your account, services, or promotions.
Consent is not a condition of purchase.
Message & data rates may apply.
You may opt out by replying STOP to any SMS or contacting support.
10. Limitation of Liability
To the fullest extent permitted by applicable law:
TelMDFirst is not liable for clinical outcomes, medical negligence, or provider misconduct.
TelMDFirst shall not be liable for indirect, incidental, consequential, or punitive damages.
TelMDFirst’s total liability shall not exceed $100.00 or the amount paid by you to TelMDFirst in the prior three (3) months, whichever is greater.
11. Disclaimers
The Platform and services are provided “as is” and “as available.”
We make no warranties regarding availability, accuracy, or uninterrupted operation.
12. Arbitration & Dispute Resolution
Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration.
Venue: State of Wyoming, unless otherwise required by applicable law.
Class Action Waiver: Disputes must be brought on an individual basis only.
Jury Trial Waiver: You waive any right to a trial by jury.
13. Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
14. Assignment
TelMDFirst may assign these Terms in connection with a merger, acquisition, or sale of assets. Users may not assign rights without prior written consent.
15. Modifications
We may update these Terms from time to time. Continued use of the Platform following changes constitutes acceptance of the updated Terms.
16. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Contact Information
Aquarius Media, LLC d/b/a TelMDFirst
📞 888-851-5333
📧 support@telmdfirst.com
🔒 Privacy: privacy@telmdfirst.com
DOCTORS AVAILABLE NOW
Does TelMDFirst offer a 100% money-back guarantee? Yes.
We stand behind every TelMDFirst visit. If a licensed medical provider is unable to help you, you’ll receive a full refund—no hassle.
Care should feel simple and safe—and that’s exactly what we deliver. Licensed medical providers are available 24/7, so help is always within reach.
When medically appropriate, prescriptions can be sent to your local pharmacy in as fast as 15 minutes.
Get care with confidence, backed by our 100% money-back guarantee.
With TelMDFirst, you can often connect with a licensed, board-certified medical provider in as fast as 15 minutes.
Visits are available 24/7/365 via secure video, phone, or online messaging, so you can get care anytime, anywhere—without long waits.
Availability may vary based on demand, but many members are seen within minutes.
What are the most common conditions you treat?
Our licensed medical providers are trained to evaluate and treat thousands of non-emergency medical conditions through virtual visits. Below are some of the most common conditions treated on TelMDFirst, along with examples of commonly prescribed, non-controlled medications when medically appropriate.
Cold, Flu & Infections
• Cold, flu (influenza), COVID-related care
• Sinus infections, sore throat, strep throat
• Ear infections, bronchitis, upper respiratory infections
Common medications may include: amoxicillin, azithromycin, doxycycline, oseltamivir, Paxlovid (when eligible)
Skin, Hair & Dermatology
• Acne, rashes, eczema, psoriasis
• Pink eye, cold sores, shingles
• Hair loss, dandruff, fungal infections
Common medications may include: tretinoin, clindamycin, ketoconazole, fluconazole, acyclovir, valacyclovir, minoxidil
Allergies & Asthma
• Seasonal allergies, hives
• Asthma-related concerns
Common medications may include: cetirizine, loratadine, fluticasone, albuterol inhalers
Women’s & Men’s Health
• Birth control, emergency contraception
• Vaginal yeast infections, UTIs
• Erectile dysfunction, premature ejaculation
Common medications may include: oral contraceptives, levonorgestrel, nitrofurantoin, fluconazole, sildenafil, tadalafil
Sexual Health & STD Care
• Chlamydia, gonorrhea, herpes, HPV
• HIV prevention (PrEP / PEP)
• STD consultations and treatment
Common medications may include: doxycycline, azithromycin, cefixime, valacyclovir, Truvada, Descovy (when appropriate)
Digestive & Metabolic Conditions
• GERD, heartburn, nausea, diarrhea
• Type 2 diabetes, cholesterol, weight management
Common medications may include: omeprazole, famotidine, ondansetron, metformin, atorvastatin
Pain & Musculoskeletal
• Back pain, joint pain, muscle strains
• Migraines, tension headaches
Common medications may include: naproxen, ibuprofen, cyclobenzaprine, sumatriptan (non-controlled medications only)
Mental Health
• Anxiety, depression, insomnia
Common medications may include: sertraline, escitalopram, fluoxetine, trazodone
(non-controlled medications only)
Prescriptions & Medical Notes
• Prescription refills
• Doctor’s notes and return-to-work documentation
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This is not a complete list. Medications are prescribed only when medically appropriate and at the sole discretion of the licensed medical provider. Availability may vary by state and individual medical history.
If you don’t see your condition listed, you can still start a visit—a provider will review your concern and guide you on next steps.
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TelMDFirst offers the best prices for virtual doctor visits, with flexible options to fit your needs—all backed by our 100% money-back guarantee 💰
Choose the option that works for you:
• One-Time Visit: $79.95
• Monthly Plan: $29.95
• Annual Plan: $189.95 (covers an entire household)
No hidden fees. No long waits.
Get evaluated by a licensed medical provider and receive a prescription sent to your local pharmacy in as fast as 15 minutes.
Start your visit online in minutes:
👉 https://telmdfirst.com/visit/
For full pricing details and plan comparisons, visit our pricing page here.
Who provides care through TelMDFirst?
TelMDFirst connects you with experienced, U.S.-licensed medical providers who deliver care through our platform—anytime you need it.
All providers are board-certified, credentialed using NCQA and URAC standards, and licensed to practice in your state. On average, providers have 15+ years of clinical experience, so you can feel confident you’re in capable hands.
Every provider completes specialized telehealth training to ensure high-quality communication, accurate evaluations, and appropriate treatment through text, phone, or video visits.
Medical care and prescribing decisions are made independently by the licensed providers delivering your visit—so you always receive care that’s based on your individual needs.
Learn more about our independent provider groups.
👉 Start your visit online now or call 888-851-5333.
Getting care with TelMDFirst is fast, simple, and convenient. You can connect with licensed medical providers nationwide, who may send prescriptions to your local pharmacy—often within 60 minutes when medically appropriate.
You can start your visit online or by calling 888-851-5333. After completing a brief medical intake form, a licensed medical provider reviews your information and determines the appropriate next steps, including treatment recommendations or prescriptions when appropriate.
Licensed medical providers are available 24 hours a day, 7 days a week, and you can connect using your phone, text, or computer.
Simple. Convenient. On Your Schedule.
1. Create your secure account in about 5 minutes.
Getting started is quick and secure.
2. See a provider right away or schedule for later.
Many visits begin within minutes, or you can choose a time that works best for you.
3. Connect how you prefer—text, phone, or video.
Your provider will review your symptoms, discuss treatment options, and, when appropriate, send a prescription to a nearby pharmacy.
Our Promise: Your satisfaction matters. If you’re not satisfied with your TelMDFirst experience, we’ll work with you to make it right.
Yes. The TelMDFirst Annual Plan covers your entire household for one low annual price of $189.95.
Your family can access licensed medical providers 24 hours a day, 7 days a week, 365 days a year, giving you peace of mind whenever care is needed.
Life is unpredictable—but with TelMDFirst, help is always within reach.
TelMDFirst is a digital healthcare platform that helps individuals and families access affordable, high-quality virtual medical care.
By leveraging nationwide scale, TelMDFirst gives members access to telemedicine pricing and options typically available only to large employers, helping reduce out-of-pocket healthcare costs.
Through partnerships with established telemedicine provider groups, TelMDFirst connects members to licensed medical providers for convenient online doctor visits—anytime, anywhere.
Join millions of people who have registered to access fast, affordable virtual doctor visits through TelMDFirst.
Telemedicine allows you to consult with a licensed, board-certified medical provider using secure video, phone, or online messaging—anytime, anywhere, 24/7/365.
Through telemedicine, patients can receive care for many non-emergency medical conditions without visiting an urgent care clinic or waiting days for an in-person appointment.
TelMDFirst partners with established telemedicine provider networks to offer a convenient, affordable alternative to urgent care. Licensed medical providers can evaluate your symptoms, recommend treatment options, and—when medically appropriate—send an electronic prescription to your local pharmacy.
Yes. Protecting your personal health information is a top priority.
TelMDFirst uses HIPAA-compliant systems and safeguards designed to protect your data. Our platform, website, and communications use secure, encrypted technology to help keep your information private and secure.
In addition, the licensed medical providers and telemedicine partners delivering care through TelMDFirst are required to follow HIPAA privacy and security standards.
Your information is handled with care, confidentiality, and respect—every step of the way.
Yes. With TelMDFirst, you can often speak with a licensed medical provider and receive a doctor’s note in as fast as 15 minutes, when medically appropriate.
Doctor’s notes are provided at the discretion of the licensed provider and may be used for work, school, or personal documentation. Acceptance of doctor’s notes may vary by employer or institution.
Yes. Your privacy is extremely important to us.
TelMDFirst follows HIPAA privacy and security requirements designed to protect your personal health information. We use appropriate administrative, technical, and physical safeguards to help keep your information private and secure.
HIPAA regulations also give you important rights over your health information, including the right to access your records and request corrections when appropriate.
Your information is handled with care, confidentiality, and respect.
No. TelMDFirst is not an insurance product, and we do not bill or work directly with insurance providers.
TelMDFirst offers affordable virtual urgent care services with no insurance required, so you always know the price upfront.
You can use TelMDFirst whether you’re uninsured, underinsured, or simply prefer to pay out of pocket for fast, convenient care—with no copays, no claims, and no surprise bills.
Yes. TelMDFirst offers virtual healthcare benefit solutions designed to help employers lower healthcare costs while giving employees fast, convenient access to care.
Through our platform, employers can offer employees 24/7 access to licensed medical providers at affordable, predictable rates—often similar to pricing typically available only to large corporations.
TelMDFirst is an easy-to-implement benefit that improves access to care, reduces unnecessary urgent care visits, and supports employee satisfaction.
Learn more by visiting our employee benefits page or call 888-215-2154.
No. Telemedicine is designed to treat many non-emergency medical conditions and can often serve as a convenient alternative to an in-person doctor’s office or urgent care visit for common concerns such as the flu or pink eye.
However, telemedicine is not intended to replace your primary care physician and should not be used for life-threatening emergencies.
If you are experiencing a medical emergency, do not use telemedicine. Call 911 immediately or go to the nearest emergency room.
TelMDFirst online doctor services are available 24 hours a day, 7 days a week, 365 days a year—including nights, weekends, and holidays.
You can use telemedicine anytime you have a non-emergency medical condition, are unable to see your primary care provider, or simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic.
Yes. Telemedicine with TelMDFirst can be accessed by phone call, text message, or online, including on a mobile phone or landline.
No app, video, or computer is required. If you prefer, you can speak with a licensed medical provider by phone, making care simple and accessible wherever you are.
TelMDFirst supports prescription refills and ongoing care for many common, non-emergency chronic conditions, when medically appropriate.
Common Chronic Care Conditions & Popular Non-Controlled Medications
High Blood Pressure (Hypertension)
Common medications may include:
• Lisinopril
• Amlodipine
• Losartan
• Hydrochlorothiazide
• Metoprolol
Type 2 Diabetes
Common medications may include:
• Metformin
• Jardiance
• Farxiga
• Ozempic (when appropriate and available)
High Cholesterol
Common medications may include:
• Atorvastatin
• Rosuvastatin
• Simvastatin
Asthma & Respiratory Conditions
Common medications may include:
• Albuterol inhalers
• Fluticasone
• Montelukast
Thyroid Disorders
Common medications may include:
• Levothyroxine
Acid Reflux / GERD
Common medications may include:
• Omeprazole
• Pantoprazole
• Famotidine
Mental Health (Non-Controlled Medications)
Common medications may include:
• Sertraline
• Escitalopram
• Fluoxetine
• Bupropion
• Trazodone
Migraine Prevention & Treatment
Common medications may include:
• Sumatriptan
• Topiramate
• Propranolol
Women’s & Men’s Ongoing Care
Common medications may include:
• Oral contraceptives
• Sildenafil
• Tadalafil
Medical Documentation
• Doctor’s notes
• Return-to-work or school documentation
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Important Note:
This is not a complete list. Medications are prescribed only when medically appropriate, based on a provider’s independent clinical judgment. Availability may vary by state and individual medical history.
If you don’t see your condition listed, you can still start a visit and a licensed medical provider will advise you on next steps.
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Yes. You may request a specific medication during your visit.
However, all prescribing decisions are made at the sole discretion of the licensed medical provider, based on medical appropriateness, your health history, and applicable laws.
No. TelMDFirst does not require an app, video call, or computer.
You can connect with a licensed medical provider by phone call, text message, or online, including from a mobile phone or landline.
Yes. TelMDFirst offers pediatric telemedicine for children, providing fast and convenient access to licensed medical providers for many non-emergency pediatric conditions.
Parents can use TelMDFirst for virtual doctor visits for children 24/7, without the need for an app or in-person clinic visit. When medically appropriate, providers can evaluate symptoms, offer treatment recommendations, and send prescriptions to your local pharmacy.
If an in-person exam is required, the provider will guide you on next steps to ensure your child receives appropriate care.
No. TelMDFirst does not prescribe federally controlled substances.
If a medication is classified as a controlled substance, our licensed medical providers are unable to prescribe it through telemedicine.
That said, a licensed provider may be able to recommend alternative treatment options or discuss next steps when appropriate.
If you’d like to explore your options, you can start a visit at TelMDFirst.com/visit.
Please know that we’re committed to providing high-quality care. If a provider is unable to help you, your visit is covered by our 100% money-back guarantee.
Yes. TelMDFirst is available nationwide, 24 hours a day, 7 days a week, and can be used while traveling or away from home.
Licensed medical providers are available across the U.S. and are authorized to provide care based on the state where you are physically located at the time of your visit.
Simply start your visit and your location will be verified automatically to match you with an appropriately licensed provider.
TelMDFirst can send your prescription to any pharmacy, nationwide in minutes.
Common pharmacies include:
CVS
Walgreens
Walmart
Rite Aid
Costco
Kroger
Publix
Target Pharmacy
Local independent pharmacies
- Cost Plus Drugs
Prescriptions are sent electronically to the pharmacy of your choice.
TelMDFirst is available nationwide, with licensed medical providers available 24/7 across the United States.
Provider availability is determined by state licensure requirements at the time of your visit. To confirm coverage, simply start a visit and enter your location—our system will automatically connect you with a provider licensed in your state.
After your visit:
• The provider may send a prescription to your local pharmacy (when appropriate)
• You may receive medical instructions or follow-up guidance
• Doctor’s notes or documentation may be provided if applicable
If you have questions after your visit, support is available to assist you.
Yes. You can cancel or change your plan at any time.
There are no long-term commitments, and pricing is always transparent with no hidden fees. For pricing details visit our pricing page here.
You’re able to cancel your subscription online by filling out this website form here: https://telmdfirst.com/subscription/
You can also call 888-851-5333.
Yes. Antibiotics may be prescribed when medically appropriate, based on the provider’s evaluation and clinical judgment.
Not all conditions require antibiotics, and prescribing decisions are made by the licensed medical provider in accordance with medical guidelines and state regulations.
Yes. TelMDFirst is a trusted telemedicine platform with a 4.5-star rating on Trustpilot and over 1,000 verified reviews.
We partner with licensed medical providers and use secure, HIPAA-compliant systems to protect your information and deliver care safely.
TelMDFirst makes virtual doctor visits affordable by operating at high volume and nationwide scale, allowing us to connect patients with licensed, board-certified medical providers at a lower cost—with plans starting at just $29.95 and no hidden fees.
We believe everyone deserves fast, convenient, and affordable access to a doctor, without long waits, surprise charges, or expensive office visits.
Through our platform, patients can connect with or without insurance to experienced medical providers, saving time, avoiding urgent care visits, and reducing out-of-pocket costs.
The result: high-quality virtual care at a price that makes sense.
TelMDFirst offers a faster, more affordable alternative to urgent care for many non-emergency conditions.
With TelMDFirst, you can:
• Avoid long wait times
• Skip travel to a clinic
• Get care 24/7, including nights and holidays
• Pay a clear, upfront price
Telemedicine is not intended for emergencies, but it’s ideal for many common medical concerns.
Prescriptions can be sent to your local pharmacy in as fast as 15 minutes, nationwide.
After completing your visit, a licensed medical provider will review your information and determine whether a prescription is appropriate. Timing may vary based on pharmacy hours, medical condition, provider review, and state regulations, but many patients receive prescriptions within minutes.
