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PRIVACY POLICY
PRIVACY POLICY & HIPAA NOTICE
Last Updated: January 1, 2026
Entity: Aquarius Media, LLC d/b/a TelMDFirst (“the Platform”)
PART 1: WEBSITE & TECHNOLOGY PRIVACY POLICY (Non-Clinical Data)
This section applies to your use of the TelMDFirst technology platform. Non-clinical data collected through the Platform constitutes business and customer relationship information used to operate and improve the Platform.
1. Data We Collect
Account Information: Name, email address, phone number, billing address, and payment information.
Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on the Platform, and click-stream data.
2. How We Use Your Data
We use non-clinical personal information to:
- Facilitate access to and use of the Platform.
- Process payments as the Limited Payment Collection Agent for the Medical Group.
- Send transactional notifications (e.g., “Order Received,” “Shipping Update”).
- Send marketing communications, subject to your consent and opt-out rights.
3. SMS & Automated Communication Consent (TCPA Compliance)
By providing your phone number, you expressly consent to receive communications from us, including SMS/text messages and pre-recorded calls, regarding your account, orders, and promotions. You acknowledge that:
- Consent is not a condition of purchase.
- Message and data rates may apply.
- To opt out, reply “STOP” to any message or contact support.
You may opt out of marketing emails at any time using the unsubscribe link provided in such messages.
4. Data Sharing
We do not sell your data to unrelated third parties. However, we may share necessary data with service and fulfillment partners solely to deliver your requested services, including:
- The Medical Group: To create and maintain your medical chart (PHI).
- Partner Pharmacies: To fulfill and ship prescriptions.
- Service Providers: Payment processors (e.g., Stripe), email platforms, and cloud hosting providers (e.g., Google Cloud).
5. Cookies & Tracking
We use cookies to authenticate sessions and analyze site traffic. We do not use public comment tracking or third-party identity services such as Gravatar. You may disable cookies in your browser, though certain Platform features may not function properly.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain non-clinical personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and support legitimate business operations. Certain information may be retained after account closure as required or permitted by law.
PART 2: TELEMEDICINE HIPAA NOTICE OF PRIVACY PRACTICES
This section describes how medical information is handled by independent Medical Groups.
THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED. PLEASE REVIEW IT CAREFULLY.
1. Who We Are
This Notice is provided on behalf of independent professional corporations and licensed medical providers (collectively, the “Medical Group”), which may change from time to time, that provide clinical services via the TelMDFirst Platform. TelMDFirst acts, where applicable, as a Business Associate to these providers as defined under HIPAA.
2. Permitted Uses of Protected Health Information (PHI)
The Medical Group may use and disclose PHI for:
- Treatment: Consultations, care coordination, and referrals.
- Payment: Billing and payment processing, including collection via the Platform.
- Operations: Quality assessment, credentialing, licensing, and compliance activities.
3. Telehealth Context
Clinical services are provided remotely. By using the Platform, you acknowledge that PHI may be transmitted via secure electronic channels, including store-and-forward or video technologies.
4. Your Rights
You have the right to:
- Request access to your medical records maintained by the Medical Group.
- Request amendments to your records.
- Request an accounting of certain disclosures.
To exercise these rights, contact the Privacy Officer listed below.
5. Disclosures Required by Law
PHI may be disclosed without your authorization when required by law, including for:
- Public health activities (e.g., adverse drug reporting).
- Court orders or legal processes.
- Preventing a serious threat to health or safety.
PART 3: CONTACT INFORMATION
If you have questions about this policy or your data rights, please contact:
Privacy Officer
Aquarius Media, LLC d/b/a TelMDFirst
Phone: 888-851-5333
Email: privacy@telmdfirst.com
DOCTORS AVAILABLE NOW
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If our doctors can’t help you we’ll give you a 100% refund.
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We’ve got the best price in the nation.
If you find a better price, for an identical service, we’ll give you 1 month free.
Please contact within 24 hours of enrolling.
We’re here for you 24/7.
TelMDFirst partners with top quality provider groups. US Board Certified, credentialed using NCQA and URAC guidelines and licensed to practice in your state.Our doctors have an average of 15 years experience.
All of our providers go through specialized Telehealth training in communication, diagnosis and treatment over the phone and online video. You always get the best service with us.
Learn more here: OUR PROVIDERS.
We’re a high-volume healthcare broker servicing millions of members.
We believe that everyone should have instant and affordable access to a board-certified doctor, whenever and wherever needed.
We can connect anyone – with or without insurance – to high-quality physicians, saving valuable time and money.
Yes. TelMDFirst covers your whole household and family for one low annual price. Have peace of mind knowing you contact a doctor anytime 24 hours a day 7 days a week 365 days a year. *Monthly plans do not include family members. You never know when things will happen during these uncertain times.
Connect with a board-certified doctor 24 hours a day, 7 days a week, through your phone or computer. Memberships include unlimited visits for your entire family.
It is so easy and convenient:
1. Setting up your secure account only takes 10 minutes.
2. You can see a doctor right away (10 minutes) or schedule your appointment for a time that works for you.
3. Speak to your doctor on the phone or online. They’ll go through your symptoms, recommend a treatment and can even send a prescription to your nearest pharmacy if you need one.
TelMDFirst.com is very proud to save our members millions of dollars on healthcare costs annually. We help the public access low cost, high quality telemedicine group deals, typically reserved for large employers. In short, we help the public combine buying power to negotiate the best deals. Powered by the nation’s largest and most established telemedicine service providers. Join millions of people who have registered for access to immediate online doctor visits. Access the best deals on TelMdFirst.com today.
With telemedicine, you can access a board-certified doctor by secure online video, phone, or app – anytime, anywhere, 24/7/365. TelMdFirst is partnered with the best doctor network to provide you with a low-cost, convenient alternative to Urgent Care Clinic visits. No more waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our partners can diagnose your symptoms, prescribe medication (if needed), and send e-prescriptions to your nearest pharmacy.
It is our duty to secure and protect your data. Our work environment and website is PCI compliant to secure important customer information.
With TelMDFirst, you can access a board-certified doctor in 15 minutes or less. By secure online video, phone, or app – anytime, anywhere, 24/7/365.
Yes. With TelMDFirst, you can talk to a doctor and get a note within 15 minutes or less.
We take your privacy very seriously. Laws are also in place to protect your privacy. We follow the HIPAA privacy rule. The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.
TelmdFirst is not an insurance product or a prescription fulfillment warehouse. TelmdFirst does not work with your insurance provider. We offer virtual urgent care service with no insurance required.
Yes. We lower healthcare cost for employers while improving care for employees. We leverage our buying power to give you access to virtual doctors 24/7 — at low rates typically only accessible to large corporations.
Learn more by visiting our employee benefits page or call 888-215-2154.
No. Telemedicine is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, Urgent Care Clinic, or Emergency Room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies.
You should not use telemedicine if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.
Our doctors are trained to treat thousands of conditions, see what we treat.
Medical Conditions:
Acne
Allergies
Constipation
Cough
Diarrhea
Ear problems
Fever
Flu
Headache
Insect bites
Nausea / vomiting
Pink eye
Rash
Respiratory problems
Sore throats
UTI (Adult Females Only)
Vaginitis
and more…
Dermatology:
Acne
Rash
Spots
Eczema
Warts
Rosacea
Psoriasis
Hair follicles
Cold sores
Skin cuts
Abrasions
Moles
Skin infections
Redness
Bruises
and more…
You can start using telemedicine immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your doctor for your appointment.
Available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use telemedicine anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
We offer doctors visits 24 hours a day 7 days a week. We offer one-time, monthly and annual plans. We accept most major credit and debit cards.
Yes, telemedicine can be accessed on any mobile phone or landline. TelMDFirst does not require an app, a video or computer. We offer doctors by phone, it’s simple.
Yes, if the doctor believes meds are warranted, he or she can write a script and send it directly to the store of your choice. Please be aware that we do not provide controlled substances, nor do we provide certain other meds. And finally, TelMdFirst’s partners do not guarantee a treatment will be written; that will be determined by the physician, based on your clinical presentation.