Please complete this form.
Frequently asked questions
For more information please call us toll-free at 888-215-2154
If our doctors can’t help you we’ll give you a 100% refund.
Please contact within 24 hours of enrolling.
We’re here for you 24/7.
If you find a better price, for an identical service, we’ll give you 1 month free.
Please contact within 24 hours of enrolling.
We’re here for you 24/7.
Our providers are US Board Certified, credentialed using NCQA and URAC guidelines and licensed to practice in your state.Our doctors have an average of 15 years experience.
All of our providers go through specialized Telehealth training in communication, diagnosis and treatment over the phone and online video. You always get the best service with us.
Learn more here: OUR PROVIDERS.
We believe that everyone should have instant and affordable access to a board-certified doctor, whenever and wherever needed.
We can connect anyone – with or without insurance – to high-quality physicians, saving valuable time and money.
Yes. TelMDFirst covers your whole household and family for one low price. Have peace of mind knowing you contact a doctor anytime 24 hours a day 7 days a week 365 days a year. You never know when things will happen during these uncertain times.
Connect with a board-certified doctor 24 hours a day, 7 days a week, through your phone or computer. Memberships include unlimited visits for your entire family.
It is so easy and convenient:
1. Setting up your secure account only takes 10 minutes.
2. You can see a doctor right away (10 minutes) or schedule your appointment for a time that works for you.
3. Speak to your doctor on the phone or online. They’ll go through your symptoms, recommend a treatment and can even send a prescription to your nearest pharmacy if you need one.
TelMDFirst.com is very proud to save our members millions of dollars on healthcare costs annually. We help the public access low cost, high quality telemedicine group deals, typically reserved for large employers. In short, we help the public combine buying power to negotiate the best deals. Powered by the nation’s largest and most established telemedicine service providers. Join millions of people who have registered for access to immediate online doctor visits. Access the best deals on TelMdFirst.com today.
With telemedicine, you can access a board-certified doctor by secure online video, phone, or app – anytime, anywhere, 24/7/365. TelMdFirst is partnered with the best doctor network to provide you with a low-cost, convenient alternative to Urgent Care Clinic visits. No more waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our partners can diagnose your symptoms, prescribe medication (if needed), and send e-prescriptions to your nearest pharmacy.
It is our duty to secure and protect your data. Our work environment and website is PCI compliant to secure important customer information.
With TelMDFirst, you can access a board-certified doctor in 15 minutes or less. By secure online video, phone, or app – anytime, anywhere, 24/7/365.
We take your privacy very seriously. Laws are also in place to protect your privacy. We follow the HIPAA privacy rule. The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.
Yes. TelMDFirst does offer special rates or trials from time-to-time. If you are a First Responder, Educator, Senior or are unemployed. Please call 888-215-2154 and ask about our special rates.
Yes. We lower healthcare cost for employers while improving care for employees. We leverage our buying power to give you access to virtual doctors 24/7 — at low rates typically only accessible to large corporations.
Learn more by visiting our employee benefits page or call 888-215-2154.
No. Telemedicine is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, Urgent Care Clinic, or Emergency Room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies.
You should not use telemedicine if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.
Our doctors are trained to treat a wide range of conditions through both MDLIVE and Breakthrough.
Nausea / vomiting
UTI (Adult Females Only)
You can start using telemedicine immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your doctor for your appointment.
Available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use telemedicine anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
We offer doctors visits 24 hours a day 7 days a week. We offer one-time, monthly and annual plans. We accept most major credit and debit cards.
Yes, telemedicine can be accessed on most mobile devices with an Internet connection. Our partner provider’s Mobile App is available for download in the iTunes Store and the Google Play Store. You will be provided links to access both Apple and Android apps.
Yes, if the doctor believes medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice. Please be aware that we do not prescribe controlled substances, nor do we prescribe certain other medications. And finally, TelMdFirst’s partners do not guarantee a prescription will be written; that will be determined by the physician, based on your clinical presentation.
Confidentiality is a respected part of our Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information.
To use video conferencing you need:
Windows®7, Vista, or XP
A Mac running OSX 10.6 (Snow Leopard) or superior.
Highspeed internet connection
A webcam with at least 1.3 megapixels
Microphone (most webcams already have microphone built in)
After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
Don’t see your question? Don’t worry. Just call us at 888-215-2154.